Shipping & Returns

 

Shipping Domestic

For shipment of PRINT ONLY purchases a flat rate of $15.00 AUD applies. 

For shipment of FRAMED ARTWORK due to the large nature of each framed piece please email- hello@brentrosenberg.com so we can put together quote for professional art courier service.

Shipping International

For International shipping is a flat rate $60 AUD applies

However if customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to us due to unpaid custom charges, Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

If you would like framed artwork please contact us- h ello@brentrosenberg.com, prior to purchase as you will need a shipping and insurance quote from a professional art courier service.

Returns

In the case that you are unhappy with your purchase for any reason other than a incorrect or faulty product, please get in contact with 5 business days after you have reciecved your item, We do not refund for change of mind as the size and colors are very clearly listed for each and every item, however if your item arrives damaged or faulty please get in contact with in 5 business days and return the item in its original packaging. All shipping costs, including packaging and postage charges for return of the item to be exchanged must be paid for by the customer, unless both parties agree upon. 

We do  advise you use registered post to return your items, any other form of shipping will break the warranty of the print as we will not be liable for items that go missing in transit.

For further information or any queries then please email hello@brentrosenberg.com